New user skills and IT products for return and readmission management
Baku - A new digital solution for return and readmission case management developed by the International Organization for Migration (IOM) has intuitive interfaces and is adapted to the context of Azerbaijan. Therefore, it did not take long for the future users of the electronic Readmission Case Management System (RCMS) to start exploring and probing the full functionality of the RCMS during the training and testing sessions. Two sessions were organized by IOM Azerbaijan for the staff members of the State Migration Service of the Republic of Azerbaijan and delivered by IOM Azerbaijan’s service provider Technofusion LLC on 14 and 19 April 2022.
The two training and testing sessions were tailored to the needs of different groups of the future RCMS users: those who will process readmission and transit cases through their individual regular user accounts and those who will adjust various settings in the RCMS through the primary user accounts to ensure the correct workflow and access rights.
The participants were provided with test scenarios that they can later apply in the RCMS, to check how the System responds, and to share the outcomes of the testing with the RCMS developers and IOM. The future users’ feedback and change requests will also be essential for the next releases of the System.
While future users are acquiring skills for operating the electronic RCMS, the IT staff of the State Migration Service is testing the newly installed IT equipment and software purchased and handed over by IOM Azerbaijan to ensure the security and integrity of the RCMS when operations go live.
Deployment of the electronic Readmission Case Management System and related activities are implemented by IOM Azerbaijan in partnership with the State Migration Service and the Ministry of Foreign Affairs of the Republic of Azerbaijan under the “Strengthening Readmission Management in Azerbaijan” project funded by the European Union via the EURCAP Facility.
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